Territory Service Manager in Manitowoc, WI at Welbilt

Date Posted: 2/17/2021

Job Snapshot

Job Description

Do you enjoy driving continuous improvement, have a passion for leading others, and take pride providing superior technical support? Then look no further – your new career as a Territory Service Manager awaits you at Welbilt, Inc.

As Territory Service Manager this person will provide office and field-based technical support for assigned product lines including  distributor support, diagnostic assistance, technical training, and management of FAS's, customer operational training, tradeshows, and strategic account support. They will also mentor and work closely with other internal personnel.

Reporting directly to the Manager of Field Service; this position is located in Manitowoc, WI at our Manitowoc Ice* facility or may work remotely.
We put the 'fast' in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the 'rocks' in signature cocktails. Be part of an industry that touches every life. Advance your career with the leader in foodservice innovation!
Essential Job Functions: 

  • Answer technical assistance inquiries from service agents, sales, and customers.
  • Extensive domestic and international travel to support customer/product issues, field or market tests, and service agent training.  
  • Provide detailed feedback to cross functional teams and participate in meetings as required.   
  • Identify needs and participate in the development of service literature and training content.
  • Identify, monitor, and report major field quality/service issues, log data and communicate with engineering, quality, and product management.
  • Respond in a timely manner to technical assistance inquiries from service agents, sales, and customers.
  • Support customer/product issues in the field. 
  • Provide technical assistance on field installed equipment. 
  • Train and support distributors and service agents on current and new product/equipment.

Job Requirements

Job Requirements: 

  • Technical Degree in Refrigeration; with a minimum of 8 years of experience in Refrigeration or Product/Customer Service is required. Will consider a minimum of 10 years of refrigeration field service or HVAC experience in lieu of education.
  • Beverage, foodservice or HVAC/commercial refrigeration and electrical technical service.
  • Data analysis, time management, knowledge regarding commercial refrigeration tools and their use. 
  • Microsoft office suite, strong written and verbal communication skills.  
  • Good personnel management and interpersonal skills with a high level of integrity.  
  • Exercise high degree of tact, diplomacy, problem solving skills and enterprise thinking process.  
  • Ability to travel domestically and internationally up to 50% of the time when required

*Known as America’s #1 Selling Ice Machine, Manitowoc Ice designs and manufactures a complete range of cube, flake, and nugget ice machines, ice storage bins, and ice dispensers with 200+ models in ice-making capacities from 65 to 3,000 pounds per day.  Our products can be found in hospitals, schools, hotels, restaurants, and convention centers all over the world.
Welbilt, Inc. (formerly Manitowoc Foodservice) – designs, manufactures, and supplies best-in-class food and beverage equipment for the global foodservice market.  Welbilt offers customers unparalleled operator and patron insights, collaborative kitchen solutions, culinary expertise and world-class implementation support and service, whether locations are around the corner or across the globe.  With operations in the Americas, Europe and Asia, the company has a portfolio of best-in-class brands including Cleveland, Convotherm®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln, Manitowoc® Ice, Merco®, Multiplex®, Merrychef®, Servend® and Manitowoc® Beverage Systems.  


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