Technical Services Specialist (HVAC/Gas experience) in Mississauga at Welbilt

Date Posted: 5/26/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Mississauga
  • Job Type:
    Aftermarket
  • Experience:
    At least 2 year(s)
  • Date Posted:
    5/26/2018

Job Description

Do you enjoy driving continuous improvement, have a passion for leading others, and take pride providing superior customer support? Then look no further – your new career as Technical Services Specialist (HVAC/Gas Technician) awaits at Welbilt’s Mississauga location*.   The Technical Services Specialist provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues with supported equipment in the field.  This is an office based position. The role reports directly to the Technical Service Manager.   We put the 'fast' in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the 'rocks' in signature cocktails. Be part of an industry that touches every life. Advance your career with the leader in foodservice innovation!    Essential Job Functions:
  • Provides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and customers.
  • Identifies the source of inquiries received from for Service Techs, Service agencies, Sales and customers of the product brand.
  • Responds to routine correspondence requests for service assistance from for Service Techs, Service agencies, Sales and customers.
  • Maintains accuracy of computerized service records and files from for Service Techs, Service agencies, Sales and customers of the product brand.
  • Under direction of supervision and\\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area
  • Participate in on call rotation supplying technical support to customers and service agencies after normal business hours.

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Job Requirements

Job Requirements:
  • Technical Degree with a minimum of two years of field technical experience in relevant field, and experience with equipment repair and maintenance. Will consider a minimum of five years of Technical Service Department experience in lieu of education.
  • Mechanical / HVAC / Gas technician experience is required.
  • Microsoft Office skills- Word, Excel, and Outlook.
  • In depth knowledge of product line
  • Excellent oral and written communication skills in the English language
Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.  
•Welbilt, Inc. – Mississauga, Ontario Canada manufactures a full line of commercial ovens, ranges, griddles, grills & counter top cooking equipment (including food warmers, cheesemelters, deck-type gas ovens, countertop electric ovens, refrigerated worktables, equipment stands, refrigerated equipment stands, fryers, griddles, hotplates, deck-type electric ovens, restaurant electric ranges, heavy-duty electric ranges, charbroilers, convection ovens, heavy-duty gas ranges, restaurant gas ranges, stock pot stoves, broilers and salamanders). The facility in Mississauga is a division of Welbilt.