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Technical Service Specialist in Sellersburg, IN at Welbilt

Date Posted: 3/8/2019

Job Snapshot

Job Description

If you enjoy providing extraordinary technical support and solving customer issues, then you could be our next Technical Service Specialist at Welbilt’ s Sellersburg IN facility*.

The Technical Services Specialist provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues with supported equipment in the field.   Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.

Reporting directly to the Director Technical Services, this position is based in Sellersburg, IN.

We put the 'fast' in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the 'rocks' in signature cocktails. Be part of an industry that touches every life. Advance your career with the leader in foodservice innovation! 

Essential Job Functions:
  • Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.

  • Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.

  • Warranty review of claims entered into the CPS system to determine if a warranty is accurate and meets the standards set by particular product brand.

  • Maintains accuracy of computerized service records and files from for Service Techs, Service agencies, Sales and customers of the product brand.

  • Under direction of supervision and\\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area

  • Participates in on-call rotation supplying technical support to customers and service agencies after normal business hours.


Job Requirements

Job Requirements:

  • Must have Associates Degree and three (3) years of relative experience; or a High School Diploma and seven (7) years equivalent experience, in lieu of degree

  • Good verbal and written communication skills
  • Intermediate skill set in Microsoft Office Suite required

* Welbilt, Inc. (formerly Manitowoc Foodservice) - designs, manufactures and supplies best-in-class food and beverage equipment for the global foodservice market.  Welbilt offers customers unparalleled operator and patron insights, collaborative kitchen solutions, culinary expertise and world-class implementation support and service, whether locations are around the corner or across the globe.  With operations in the Americas, Europe and Asia, the company has a portfolio of best-in-class brands including Cleveland, Convotherm®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln, Manitowoc® Ice, Merco®, Multiplex®, Merrychef®, Servend® and Manitowoc® Beverage Systems.