Technical Service Specialist (HVAC / Gas Technician) in Shreveport, LA at Welbilt

Date Posted: 5/23/2018

Job Snapshot

Job Description

If you enjoy providing extraordinary technical support and solving customer issues, then you could be our next Technical Service Specialist at either our Shreveport, LA or Jeffersonville, IN Welbilt location*.    As Technical Service Specialist this person will be is responsible for providing technical support on incoming inquiries from Customers, Sales, and Service Techs and Service Agencies, regarding service and repair issues with supported equipment in the field.   Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.    Reporting directly to the Product Service Manager; this position may be located in Shreveport, LA or Jeffersonville, IN.   We put the 'fast' in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the 'rocks' in signature cocktails. Be part of an industry that touches every life. Advance your career with the leader in foodservice innovation!   Essential Job Functions:  
  • Provides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and customers.
  • Responds to routine correspondence requests for service assistance from Service Techs, Service agencies, Sales and customers.
  • Identifies the source of inquiries received from for Service Techs, Service agencies, Sales and customers of the product brand.
  • Maintains accuracy of computerized service records and files from for Service Techs, Service agencies, Sales and customers of the product brand.
  • Under direction of supervision and\\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area.
  • Participate in on call rotation supplying technical support to customers and service agencies after normal business hours.
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Job Requirements

Basic Qualifications:  
  • Associate or Technical degree in Electrical, Technical or Engineering preferred plus a minimum of two years of experience servicing commercial foodservice equipment or related equipment or will consider four years of previous experience servicing commercial foodservice equipment or related equipment, in lieu of education.
  • Ability to take on-call duty on a rotating basis for after-hours calls required.
  • MS Office skills - Word, Excel and Outlook. 
  • Ability to communicate well and with tact verbally and in writing.
  • Good customer service skills are very important to this position.    
  • Office setting, heavy phone and computer use.  May be scheduled on weekends.  There is on-call duty on a rotating basis for after-hours calls.
  • Must be able to travel 10% of the time.
 
•Welbilt, Inc. – designs, manufactures and supplies best-in-class food and beverage equipment for the global foodservice market.  Welbilt offers customers unparalleled operator and patron insights, collaborative kitchen solutions, culinary expertise and world-class implementation support and service, whether locations are around the corner or across the globe.  With operations in the Americas, Europe and Asia, the company has a portfolio of best-in-class brands including Cleveland, Convotherm®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln, Manitowoc® Ice, Merco®, Multiplex®, Merrychef®, Servend® and Manitowoc® Beverage Systems.