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Tech Service Specialist in Shreveport, LA at Welbilt

Date Posted: 2/5/2019

Job Snapshot

Job Description

If you enjoy providing extraordinary technical support and solving customer issues, then you could be our next Technical Service Specialist at Welbilt’s Frymaster facility.   As a Technical Service Specialist VI - you will provide technical support for incoming inquiries regarding service and repair issues with supported equipment in the field.   Reporting directly to the Sr Tech Service Specialist, this position is located in Shreveport, Louisiana*.   We put the 'fast' in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the 'rocks' in signature cocktails. Be part of an industry that touches every life. Advance your career with the leader in foodservice innovation!    Essential Job Functions:  
  • Responds to customer inquiries on the telephone, through on-line networks and by mail.
  • Communicates with customers to help them understand how to use the product properly.
  • Handles aggressive customers in highly stressful situations with poise and tact.
  • Communicates with customers and service agency technicians to help them understand how to repair the product in the field.
  • Provides classroom instruction to customers and service agency technicians on preventive maintenance and repair of product.
  • Communicates with manufacturing and engineering personnel regarding repetitive product service problems and follows up to make sure fixes are developed and implemented.
  • Handles customer problems that appear to arise from the use of the product.  Handles requests for replacing defective parts in-line with established warranty policies.

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Job Requirements

Job Requirements:
  • High school diploma with a minimum of five years’ experience in commercial food service or similar equipment required.
  • Advanced technical training / certificate / degree preferred.
  • Familiar and able to work with Microsoft Office - Word, Excel and Outlook. 
  • Ability to communicate well and with tact verbally and in writing. 
  • Strong customer service skills – required.    
  • Office setting, heavy phone and computer use. 
  • Must be flexible. Ability to take on-call duty on a rotating basis for after-hours calls is required.
  KitchenCare is our promise to understand, meet and exceed expectations of our customers for the lifetime of their business. KitchenCare starts with evaluation of operating needs, expands when equipment arrives on-site and continues for the lifecycle of the operation. We support our customers in choosing the right products and delivering a customizable level of service from our portfolio. Through KitchenCare, we empower each customer to manage their Welbilt equipment and their operation for a one-of-a kind lifetime experience in collaboration with Welbilt, delivering Performance for a lifetime.  KitchenCare is a division of Welbilt, Inc.