Service Manager CREM Central Europe m / f / d in Bruchsal at Welbilt

Date Posted: 9/16/2019

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Job Description

Service Manager CREM Central Europe m / f / d

Based: Germany, Bruchsal Area

CREM is a strong brand of the WELBILT Group and is well known for the production of professional coffee machines, having more than 100 years of experience in the market and sales in more than 90 countries. CREM develops, manufactures and markets coffee machines for offices, coffee shops, cafés, restaurants, catering and convenience.

Become a part of us and manage the Service and Aftermarket needs for the Crem product line in the Region “Central Europe”.

Your Role

The Service Manager will be the point of contact for the Crem brand warranty and aftersales service, escalation of warranty issues; technical issues.

Also link the brand reliability with R&D activities as well as support customers with technical overview.

In addition, originate training programmes and materials and deliver training to Regional Customer Teams for the Crem brand.

Your Major Accountabilities: 

  • Focus on the Regions Key Accounts and deliver exceptional service
  • Resolving customer escalation issues and be responsible for compiling data for escalation discussions
  • Reporting of Field issues, track, report and work with other departments to develop corrective actions, member of Crem Technical council
  • Manage and develop the back-office call center and warranty processing for the Crem product line towards company guidelines and specific for key customers in the Region
  • Meet and exceed the training expectations required to support the product line.
  • Derive TCO of the Product Line and liaise with other departments to improve product line uptime and bring down TCO.
  • Supporting the brand with NPI and continuous development of the platform

Job Requirements

Your Qualifications, Specialized Skills, Knowledge and Abilities:

  • Required Education: Technical Degree in Engineering or equivalent or acquired by appropriate professional experience
  • Strong verbal and written communication, organization and time management skills.
  • Fluent in English (German / Dutch is a plus) language both written and oral.
  • Ability to analyze Data and develop solutions for corrective actions.
  • Strong decision making and problem-solving skills.
  • Strong ability with Microsoft Office programs: Word, Excel, Outlook and PowerPoint.
  • Knowledge of Salesforce or other CRM system an asset.
  • Knowledge of Service Bench or other warranty processing systems.


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