Mgr Regional Service in Sellersburg, IN at Welbilt

Date Posted: 2/3/2020

Job Snapshot

Job Description

Do you relish a challenge? Can you juggle multiple stakeholder interests from channel partners to customers? Then join our Aftermarket team of experts who cover everything from claims processing, technical support and training, publications and technical service call centers to working with reliability and new product development to achieve innovative solutions.

 

We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers’ Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

 

As Regional Service Manager you will be responsible for providing office and field-based technical support for assigned product lines including:  diagnostic assistance, technical training and management of FAS's, customer operational training, tradeshows, and strategic account/market tests.  Mentor and train lower level technicians, claims analysts and other internal personnel.

 

Reporting directly to the Director Technical Services, this position is based in Sellersburg, Indiana*.

  Major Accountability:
  • Answer technical assistance inquiries from service agents, sales and customers.

  • Extensive domestic and international travel to support customer/product issues, field or market tests, and service agent training. 

  • Participate on cross functional meetings such as NPI, EIM and others as assigned. 

  •  Identifies, develops and formats literature and training curriculum content. 

     

Key Tasks & Responsibilities:

  • Answer technical assistance inquiries from service agents, sales and customers.

  • Extensive domestic and international travel.   Support customer/product issues in the field.   Provide technical assistance on field and/ or market tests.  Train and support service agents on current and new product/equipment.

  • Participate on cross functional meetings such as NPI, EIM and others as assigned.

  • Identify, monitor and report major field quality/service issues, log data and report out to engineering, quality and product management.

  • Identify, develop and format literature and training curriculum content.

  • Mentor and coach lower level technical resources

Job Requirements

Job Requirements:

  • Associates Degree with at least 8-years’ experience in Customer or Technical Service, or will consider a minimum of 12 years equivalent experience, in lieu of degree.
  • Good personnel management and interpersonal skills with a high level of integrity.
  • Exercise high degree of tact, diplomacy, problem solving skills and enterprise thinking process.
  • Data analysis, and time management.
  • Knowledge about commercial refrigeration tools and their use.
  • Familiar and able to work with Microsoft Office Suite.
  • Strong written and verbal communication skills.
  • Refrigerant handling certification is a plus.
  • Normal office environment, commercial kitchen/restaurant, C-stores.  Should be able to lift at least 50 pounds.
  • On-call duty on a rotating basis for after hour calls.
  • Travel requirements 50%
 

*Sellersburg, Indiana is a leading provider of ice/beverage dispensing equipment, blended beverage systems, long draw beer systems, and pre-chilling units for the global foodservice industry. The facility in Sellersburg is a division of Welbilt, Inc.

 

Welbilt, Inc. provides the world’s top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of 12 award-winning product brands includes Cleveland™, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Manitowoc®, Merco®, Merrychef® and Multiplex®. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida, supported by over 5,400 employees and operating 21 manufacturing facilities throughout the Americas, Europe and Asia, we sell through a global network of over 5,000 distributors and dealers in over 100 countries. For more information, visit www.welbilt.com.

 

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace.  All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.


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