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Manager Territory Network Service in Jeffersonville, IN at Welbilt

Date Posted: 6/13/2019

Job Snapshot

Job Description

If you’re experienced in providing extraordinary technical support and solving customer issues, then you could be our next Service Network Territory Manager with Welbilt.*

As Service Network Territory Manager, this person will be responsible for ensuring aftersales support for the Company’s complete equipment portfolio for an assigned territory. Incumbent will identify gaps in available service support in the region and research potential Factory Authorized Servicers (FASs) and assess those candidates against the needs for servicing company products.  Additional responsibilities include identifying the performance levels of our service partners, recommending improvement opportunities, and identifying the resolving conflicts between service partners, customers and/or the company brands.

Reporting directly to the Director of Technical Services; this position is located in Jeffersonville, IN, Mount Pleasant, MI or may be located remotely.

We put the 'fast' in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the 'rocks' in signature cocktails. Be part of an industry that touches every life. Advance your career with the leader in foodservice innovation!

Major Accountabilities:

  • Ensure adequate service coverage for all brands in the assigned territory.
  • Manage Factory Authorized Servicer (FAS) performance
  • Support each brand’s field service needs.
  • Support Corporate Key Account service programs and needs.

Essential Job Functions:

  • Manages FAS performance through contacts with service providers, customers, and brand managers.
  • Identifies specific Issues between customers, service providers and brands, and coordinates issue resolution.
  • Assesses coverage and quality of service performance; modifies/adds/removes FASs, as required to maximize service support.
  • Supports Key Account programs and management.
  • Provides territory analysis of coverage and performance identifying and reporting areas of need for service.
  • Ensures adherence to company policies and procedures.

Job Requirements

Qualifications:

  • Bachelor’s degree preferably in Business, Engineering or related field and a minimum of four years previous experience in Business Development, Sales or Technical field with external contact responsibilities.  Will consider twelve years of previous experience in Business Development, Sales or Technical field with external contact responsibilities, in lieu of education.
  • Must be comfortable with group presentations
  • Effective time management, working with minimal direct supervision
  • Fundamental software applications skills including Microsoft Office (Excel, Word, PowerPoint), Salesforce
  • Good verbal and written communication skills
  • Demonstrated problem-solving and problem resolution skills
  • Effective interaction with all levels of management, staff, customers and service providers.
  • Domestic travel time up to 75%.

*Welbilt KitchenCare is our promise to understand, meet and exceed expectations of our customers for the lifetime of their business. KitchenCare starts with evaluation of operating needs, expands when equipment arrives on-site and continues for the lifecycle of the operation. We support our customers in choosing the right products and delivering a customizable level of service from our portfolio. Through KitchenCare, we empower each customer to manage their Manitowoc Foodservice equipment and their operation for a one-of-a kind lifetime experience in collaboration with Manitowoc, delivering Performance for a lifetime.