Customer Service Specialist in Mississauga at Welbilt

Date Posted: 8/4/2019

Job Snapshot

Job Description

The customer service specialist supports Garland's objectives to continue to build itself as a recognized world class leader in the Food Equipment industry.  Our Customer Service Specialists provide optimum sales service to customers utilizing their knowledge, skills and professionalism. 

Major Accountability

  • Fulfills the financial controls and risk management responsibilities inherent in the position
  • Deliver a high degree of customer satisfaction
  • Team meets and achieving customer service goals

Key Tasks and Responsibilities

  1. The Customer Service Specialist will deal with incoming calls from existing general market customers and will handle all aspects of assigned sales territory.
  2. Serve as information resource on customer service policies and procedures.
  3. Enters orders in our information/processing system.
  4. Manage the status of account sales orders, product lead times, delivery schedules, equipment returns and replacements.
  5. Answer questions and interface with other company departments.
  6. Communicate clearly with customers through a variety of means (via telephone, email, fax and the internet); including inquiries and complaints about products and services. Required to follow-up and/or take ownership for the customer's account until a question is answered or an issue is resolved.

Job Requirements

Qualifications, Specialized skills, Knowledge and Abilities

  • Degree as an asset
  • 3-5 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Strong problem solving, analytical and organizational skills
  • Ability to resourcefully use the telephone, computer, printer, copy machine and fax machine
  • Ability to function with minimum supervision in a fast-paced environment
  • Ability to work with and communicate effectively with all levels of the organization - both internally and externally
  • Strong teamwork skills. Must be a team player
  • Ability to deal with frequent change, delay or unexpected events