Customer Service Specialist - Contract in Mississauga at Welbilt

Date Posted: 2/15/2021

Job Snapshot

Job Description

The Customer Service Specialist supports product line objectives to continue to build itself as a recognized world class leader in the Food Equipment industry.  Our Customer Service Specialists provide optimum sales service to customers utilizing their knowledge, skills and professionalism. This position requires experience and application knowledge of the products represented.        

  • The customer service speicalist will deal with incoming calls from customers and handle all aspects of an assigned sales territory and / or accounts.
  • Edit orders in our information / processing system.
  • Aware of the status of account sales orders, product lead times, delivery schedules, equipment returns and replacements.
  • Communicate clearly with customers through a variety of means (via telephone, fax, and the internet); including inqueries and complaints about products and services.  
  • Required to follow up and/or take ownership for the customer's account until a question is answered or an issue is resolved.
  • Assist more inexperienced customer service reps.

This is a one year contract position.

Job Requirements

  • Excellent communication and interpersonal skills   
  • A minimum of 3 years of customer service experience.            
  • Strong problem solving and analytical skills
  • Ability to resourcefully use the telephone, computer, printer,  copy machine and fax machine and Multiple-line switchboard
  • Ability to function with minimum supervision in a fast-paced environment
  • Ability to work with and communicate effectively with all levels of the organization – both internally and externally.
  • Strong teamwork skills. Must be a team player.
  • Ability to deal with frequent change, delay or unexpected events.