Customer Service Representative in Mount Pleasant, MI at Welbilt

Date Posted: 4/30/2018

Job Snapshot

Job Description

Does your current “customer service gig” have you down?  Are you ready to make a positive change?  If so, then come work for a company that . . .  
  • Values the strong customer service skills you bring to the table
  • Provides an opportunity to succeed at what you do best
  • Will challenge your skills and grow your talent
  • Gives you the chance to build a real, long term career  
Look no further – you could be our next Customer Service Representative at Welbilt, Inc.   As a Customer Service Representative – you will be responsible for professional interaction with external customers, provide clear communication, customer order entry, as well as delivery and billing requirements and inquiries.  In addition, you will communicate customer needs and expectations to all levels of the organization (i.e. scheduling, production, shipping and KitchenCare).   Reporting directly to the Customer Service Manager; this position is located at Welbilt’s facility in Mount Pleasant, MI*.   We put the 'fast' in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the 'rocks' in signature cocktails. Be part of an industry that touches every life. Advance your career with the leader in foodservice innovation!   Major Accountability: 
  • Participate in call-center; handle incoming calls from various customer channels
  • Order entry for production equipment, chain accounts and custom equipment
  • Respond to customer emails promptly and with the highest level of customer care and professionalism 
Essential Job Functions: 
  • Order entry, return authorization entry and credit memo entries
  • Phone participation in group call center to answer incoming calls from customers and representative groups
  • Respond to email inquiries on ship dates, tracking information, equipment order changes and general inquiries
  • Work with various departments including Engineering, Service, Materials, and Credit to address customer requests
  • File and/or scan shipping documents, RMA's, job envelope distribution
  • Attend and participate in product/sales sessions or training
  • Update information in chain account portals

Job Requirements

Job Requirements: 
  • High School Degree
  • One year of product and customer service experience is preferred.
  • Ability to learn and use ERP System.
  • Excellent communication skills – written and verbal.
  • Ability to resourcefully use the following equipment: telephone, computer, printer, copy machine, fax machine.
  • Requires accuracy and must be detail oriented in data entry, record keeping, etc.
  • Proficient in typing and filing.
  • Familiar and able to work with Microsoft Office programs: Outlook, Work and Excel.
  • Working conditions include a normal office working environment.
•Delfield Company, LLC – Mt. Pleasant, Michigan manufactures world class product brands such as Delfield®, Merco®, and Multiplex®.  Products include frozen beverage dispensing equipment, hot-holding units, prep tables, worktop refrigeration, refrigerated equipment stands, mobile serving lines, and custom refrigeration.  The facility in Mt. Pleasant is a division of Welbilt, Inc.   Welbilt, Inc. (formerly Manitowoc Foodservice, Inc.) designs, manufactures and supplies best-in-class food and beverage equipment for the global foodservice market. Welbilt offers customers unparalleled operator and patron insights, collaborative kitchen solutions, culinary expertise and world-class implementation support and service, whether locations are around the corner or across the globe. With operations in the Americas, Europe and Asia, the company has a portfolio of best-in-class brands including Cleveland, Convotherm®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln, Manitowoc® Ice, Merco®, Multiplex®, Merrychef®, Servend® and Manitowoc® Beverage Systems.


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