Technical Service Specialist in Mississauga at Welbilt

Date Posted: 4/1/2021

Job Snapshot

Job Description

You can build things anywhere...so choose to be part of Welbilt: a company that values what you bring to the table, provides you with an opportunity to succeed, challenges your skills, grows your talent, makes safety a priority, and gives you the chance to build a real career. We'll work with you to ensure your career is filled with challenge, passion, pride, and satisfaction.  Check out our opening at Welbilt's Garland Commercial Ranges Mississauga facility today!

We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers’ Welbilt Stove Company in 1929. We design, manufacture, and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

If you enjoy providing extraordinary technical support and solving customer issues, then you could be our next Technical Service Specialist at Welbilt’ s Mississauga location.

As the Technical Services Specialist, you will provide technical support on incoming inquiries from Customers, other Service Technicians and Service Agencies and Sales, regarding service and repair issues with supported equipment in the field.  Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.

Reporting directly to the Technical Service Manager, this position is based in Mississauga, Ontario, Canada*.

Major Accountability:

Provide technical support on the product brand equipment via phone, email or possibly at a customer’s location

  • Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the product brand’s equipment in a timely manner.

Key Tasks & Responsibilities:

  • Provides technical assistance and service support for inquiries received, via phone or email from Customers, Sales, Service Technicians and Agencies
  • Maintains accuracy of computerized service records and files for Service Technicians and Agencies, Sales, and Customers of the product brand.
  • Under direction of a supervisor and/or mentors, will take opportunities to educate themselves on product lines, service issues, and tools used in this area
  • Participate in on call rotation supplying technical support to Customers and Service Agencies after normal business hours

Job Requirements

Job Requirements:

  • Technical Degree with a minimum of two years of field technical experience in relevant field, and experience with commercial kitchen equipment repair and maintenance. Will consider a minimum of five years of Technical Service department experience in lieu of education
  • Mechanical/HVAC-R/Gas technician experience is required
  • Microsoft Office skills-Word, Excel and Outlook
  • In-depth knowledge of the Welbilt product line
  • Excellent oral and written communication skills in the English language
  • Bi-lingual French preferred but not a requirement

*Mississauga, Ontario, Canada is a leading manufacturer for over 60 years designing and producing a full line of commercial ovens, ranges, griddles, grills, conveyor ovens & countertop cooking equipment. The products are sold to leading fast food chains as well as independent restaurants in +100 countries. The facility in Mississauga is a division of Welbilt, Inc.

Welbilt, Inc. provides the world’s top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of 12 award-winning product brands includes Cleveland™, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Manitowoc®, Merco®, Merrychef® and Multiplex®. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida, supported by over 5,400 employees and operating 21 manufacturing facilities throughout the Americas, Europe and Asia, we sell through a global network of over 5,000 distributors and dealers in over 100 countries. For more information, visit www.welbilt.com.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance