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Technical Service Specialist VII in New Port Richey, FL at Welbilt

Date Posted: 5/18/2019

Job Snapshot

Job Description

If you enjoy providing extraordinary technical support and solving customer issues, then you could be our next Technical Services Specialist at our New Port Richey, FL Welbilt location*.    As Technical Services Specialist this person will be responsible for providing connectivity technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues with our equipment connected to the internet via wired or wireless devices and also will maintain Cloud based systems.  They will also interface with all Brands Engineering outside third party sources and Technical Service on support of monitored equipment.  Integral in the troubleshooting, repair and support of monitored equipment in the field and customer satisfaction.   Reporting directly to the Director Technical Services and Network Management, KitchenCare; this position is located in Tampa, FL.   We put the 'fast' in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the 'rocks' in signature cocktails. Be part of an industry that touches every life. Advance your career with the leader in foodservice innovation!   Major Accountability:  
  • Provides Connectivity technical support on the product brand equipment for Service Techs, Service agencies, Sales, Engineering and customers via phone, email, or possibly at a customer's location.
  • Work closely with Management, Customer Service, Sales and Engineering to resolve escalated Connectivity technical support issues evolving around the brands equipment in a timely manner.
  • Customer Onboarding and Maintenance of various connection platforms: AWS, SICOM, PanaCIM, etc.
  Essential Job Functions:  
  • Provides Connectivity technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and Customers and third party sources in support of all Welbilt brands.
  • Develops a working relationship the Customer and their IT support staff
  • Maintains accuracy of computerized service records and files from for Service Techs, Service agencies, Sales and customers of the product brand
  • Develops training tools for both internal and external users of the monitoring equipment for each Welbilt brand
  • Under direction of supervision and\\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area

Job Requirements

Basic Qualifications:

  • Associate or Technical degree in Electrical, Technical, Engineering or Computer Networking preferred plus a minimum of three years of Previous field technical experience in relevant field.  Equipment repair and maintenance. Computer networking and Web monitoring background.  Will consider seven years of Previous field technical experience in relevant field.  Equipment repair and maintenance. Computer networking and Web monitoring background, in lieu of education.
  • Computer usage including MS Office skills - Word, Excel and Outlook. 
  • Ability to communicate well and with tact verbally and in writing.
  • In depth understanding of computer networking wired and wireless communications.
  • Basic knowledge of all product lines.
  • CompTIA Net+, Security+, and A+ certifications are desired
  • Travel 50% of the time

*Welbilt, Inc. – designs, manufactures and supplies best-in-class food and beverage equipment for the global foodservice market.  Welbilt offers customers unparalleled operator and patron insights, collaborative kitchen solutions, culinary expertise and world-class implementation support and service, whether locations are around the corner or across the globe.  With operations in the Americas, Europe and Asia, the company has a portfolio of best-in-class brands including Cleveland, Convotherm®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln, Manitowoc® Ice, Merco®, Multiplex®, Merrychef®, and Manitowoc® Beverage Systems.