Technical KA Manager in Shanghai at Welbilt

Date Posted: 5/11/2020

Job Snapshot

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Job Description

*Technical key account management - represent the company as the main service contact
*Interact on regular basis with customers and translate their needs into product/system specific settings within machine boundaries

1.Create, validate and release customer specific settings, parameters and recipes implementation (whilst ensuring scalability) together with the FMMs and sales management – support: Demo, Drink setting / sign off, Field-test incl. follow up protocol, implementation checklist, … 
3.Follow up and monitor initial installation / thru trial period: Gather & funnel info's and issues - prioritize and feedback into “issue tracker” & “improvement list” in order to improve our products and concepts in the market                               
4.Fully align with the product management team on what is standard configuration and what is handled locally in the region (recipes, tech docs for special needs, etc.)           
5.Give Training to customers/FAS - all roles, Train-The-Trainer principle, 2-3 times per annum
6.Provide last level support using troubleshooting techniques to identify and resolve issues
7.Accompany KAM in fixed, regular appointments/visits to customers (Biweekly to monthly meeting),develop great relationship with their technical managers & engineers - Discuss, document and channel back technical issues & change requests from customers (regular, structured, analyzed) - see IMTL Selecta & Maas enclosed (as example)
8.Managing the Chinese to English understanding of issues so that we can leverage European team
9.Release Technical Service Bulletins information for customers
10.Thorough understanding of equipment capability to help pull & analyze error logs / IoT and convince client to do this
11.Support Crem trade shows

Job Requirements

1.Strong Technical Background in enterprise products and solutions
2.Good English in writing, speaking and understanding;
3.Good communication skills, high level of integrity, good problem solving skills                                
4.Excellent speaking and instructor/presentation skills
5.Work overtime occasionally and travel frequently
6.Logical, systematic and analytic                                                                                                  
7.Strong customer service ethic and a commitment to providing value added customer service