Technical Documentation Specialist in Manitowoc, WI at Welbilt

Date Posted: 5/27/2021

Job Snapshot

Job Description

We are looking for people with an entrepreneurial spirit, a passion for excellence and the inspiration to drive the future of the foodservice industry! Sounds like you? Join the Welbilt family!  You could be our next Technical Document Specialist at Welbilt's Manitowoc Ice facility*.

We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers’ Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As Technical Documentation Specialist this person will Supports the global Product Line by producing high-quality documentation appropriate for its intended audience in multiple publication formats contributing to the overall product line success. Collaborates with teams, engineers, product managers, and subject matter experts to make our products easier to install, operate, and service.  Takes technical data, drawings, diagrams, and instructions and produces documentation with clear intent and communication. 

Reporting directly to the Manager of Technical Documentation; this position is located in Manitowoc, WI at our Manitowoc Ice* facility.  
 
Major Accountability:

  • Service documentation preparation and publishing of: Bulletins, Instructions, Use & Care, Troubleshooting, and Parts Manuals
  • Monitor engineering releases to determine requirements for new/revised documents or parts assemblies.
  • Development of operational guidelines, preventative maintenance cards, and other customer support items 
  • Assist in identification of industry documentation trends and recommendations for alternative method to provide technical support
  • Key Task and Responsibilities: 
  • Technical writing/material development
  • Create exploded views and maintain the parts database
  • Work closely with engineering and service personnel to determine maintenance, service, and troubleshooting requirements
  • Maintain the integrity of the documentation servers, parts database, and website

Job Requirements

Job Requirements:

  • Bachelor’s degree, preferably in Graphic Design, Technical Writing or English and
  • 3 years previous experience in technical writing with the use of Adobe Creative Cloud software, graphic creation from 3D models, maintenance of CMS and database systems required, or will consider 7 years of previous technical writing with the use of Adobe Creative Cloud software, Graphic creation from 3D models, maintenance of CMS and database systems, in lieu of education.  
  • Ability to prioritize, multi-task and focus on detail
  • Ability to deliver high quality documentation 
  • Ability to quickly grasp technical concepts / industry terminology and make them easily understandable in written and visual formats.
  • Excellent written skills in English.
  • Strong working knowledge of the following programs:
    • MicroSoft Office (Word/Excel/PowerPoint)
    • Adobe Creative Cloud (Specifically InDesign, Illustrator, Photoshop, Acrobat
    • FrameMaker, Premiere, other Cloud & Legacy Adobe and file transfer protocol software
  • Ability to determine and create exploded views for desktop publishing from Pro-E or other 3D software
  • Work with multiple graphic file formats, EPS, JPG, PNG, DWG, CGM, DXF, IGES, PDF, PSD, TIFF etc.
  • Database, CMS knowledge – Component Content Management System (CCMS) knowledge is a plus
  • Willing and able to travel 5% of the time.

*Known as America’s #1 Selling Ice Machine, Manitowoc Ice designs and manufactures a complete range of cube, flake, and nugget ice machines, ice storage bins, and ice dispensers with 200+ models in ice-making capacities from 65 to 3,000 pounds per day.  Our products can be found in hospitals, schools, hotels, restaurants, and convention centers all over the world. 

Welbilt, Inc. provides the world’s top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of 12 award-winning product brands includes Cleveland™, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Manitowoc®, Merco®, Merrychef® and Multiplex®. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida, supported by over 5,400 employees and operating 21 manufacturing facilities throughout the Americas, Europe, and Asia, we sell through a global network of over 5,000 distributors and dealers in over 100 countries. For more information, visit www.welbilt.com.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace.  All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business need.
 

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