Sr IS Support Technician in New Port Richey, FL at Welbilt

Date Posted: 3/3/2020

Job Snapshot

Job Description

Start your career with our team! We value a strong work ethic and character. At Welbilt, we work hard to ensure that each of our employees has access to a supportive working environment which enables individuals to reach their potential, to be productive and to work to the best of their ability.

We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers’ Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

Under broad supervision, assists customers and clients with Personal Computer and related network issues.  Tasks may be performed at the end-user's location or remotely to trouble-shoot, maintain, install, repair or modify PC hardware and software.  Identifies, researches and resolves the most complex technical problems to ensure or enhance end-user productivity.  Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards. Responsible for the resolution of escalated issues.  May train, coach or assist less experienced team members. Proficient in multiple competencies relevant to the job.

Reporting directly to the Manager Information Systems, this position is based in New Port Richey, Florida*.

Major Accountability:

  • Assists internal customers with PC and network-related operations issues.

  • Provides timely, creative and accurate solutions to ensure end-user productivity.

  • Maintains accurate information regarding end-user issues within the tracking systems.

  • Researches software requirements to ensure compatibility prior to OS upgrades

  • Provides guidance to less experienced staff, as required.

Key Tasks & Responsibilities:

  • Provides input for computer hardware specs to build a standard equipment list

  • Provisions new equipment, using the standard specs to manage departmental budget

  • Builds or configures new hardware, installs and updates software.

  • Repairs personal and/or organizational computers and servers to keep them operational.

  • Creates, updates and maintains computer networks by running diagnostic programs to resolve computer problems.

  • Gathers data to assess the needs of the customer and uses data to assess system or network requirements.

  • Corrects or repairs problems such as incorrect settings, viruses, spyware, and replaces hardware or operating systems, as required.


    DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this classification.  They are not to be construed as a complete list of responsibilities and duties that may be required of individuals in this classification.

Job Requirements

Job Requirements:

  • Associates Degree or equivalent and a minimum of 5 years of experience.
  • Ability to travel locally up to 10% of the time.

  • Good communication skills.

  • Demonstrated ability to work effectively with all levels of staff and management.

  • Demonstrated knowledge of personal computers and servers and related operating environments. 

  • Attention to detail, good communications and interpersonal skills,

  • Analytical and problem-solving skills,

  • Proficient with Microsoft software applications,

  • Able to work independently or as part of a team.

  • Able to direct less experienced staff in issue identification and resolution.

•Welbilt, Inc. provides the world’s top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of 12 award-winning product brands includes Cleveland™, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Manitowoc®, Merco®, Merrychef® and Multiplex®. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida, supported by over 5,400 employees and operating 21 manufacturing facilities throughout the Americas, Europe and Asia, we sell through a global network of over 5,000 distributors and dealers in over 100 countries. For more information, visit


Welbilt, Inc. is an equal opportunity employer who values diversity in the workplace.  All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, or medical condition. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge and abilities, and the feasibility of any necessary job accommodation(s).