Senior Technical Sales Manager in New Port Richey, FL at Welbilt

Date Posted: 7/14/2021

Job Snapshot

Job Description

Are you a born leader, visionary and sales guru?  If so, then look no further – your new career awaits you at *Welbilt!

We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers’ Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As Senior Manager Business Development, you will be the KitchenConnect ‘brand expert’ responsible to support the field sales organization, including GSA, Reps, FIT & Culinary teams, in growth of equipment and subscription sales by providing expertise in application, technical support, customized agreements and training.  This role will take the leads from the Sales team and assist with the closing of the sale. This role will also aid in the customization the customer technical execution and deployment of Connectivity.

Reporting directly to the VP of Global Accounts, this position is based in New Port Richey, Florida or may work remotely.

Major Accountability:

  • Interpret market trends, opportunities, customer needs and feedback to assist in the development of prioritization and product roadmaps
  • Manage business case development and return on investment (ROI) for potential customers
  • Assist in price positioning, profitability, and support commercial activities
  • Collaborate with corporate KitchenConnect team & Marketing Communications to develop marketing materials/campaigns, web presence, sales tool development and product training events.  

Key Tasks & Responsibilities:

  • Support field sales, national/global accounts and independent reps in complex sales and large opportunities, accompanying them on customer calls as required. Work with sales management to maximize product penetration strategy. Prepare product launches.
  • Lead the KitchenConnect commercial stream, act as America’s expert for Kitchen Connect (KC) internally and externally, address all product usage and performance related questions, serve as key point of contact for the broader EMEA and APAC regions. Work with PL/Regional marketing, sales, service, and other functional groups globally to ensure effective pricing and distribution strategies.
  • Interpret customers’ success criteria and data, working with KC’s data scientists showcasing ROI paybacks to customer.
  • Develop, plan and deliver on Connectivity training programs for internal and external sales personnel (including sales tools, competitive benchmarking, case studies, presentations) customized to the appropriate audience and end-customer.
  • Prepare, plan and drive execution of field trials including working with legal on any agreements, data ownership or 3rd party engagement contracts.
  • Review and advise on price positioning strategies which result in optimum market share and profitability including and taking into account all functional stakeholders.
  • Track margin: provide input to increase reliability and input to aftermarket services and products (extended warranty, monitoring, etc.). Conduct, report market research (market share, trends, etc.); assess end-user needs, evaluate and report on customer satisfaction including studies on market potential for new, redesigned, or existing products.  Assure market intelligence to capitalize opportunities.
  • Manage ongoing global customer satisfaction and customer life experience, product upgrades, developing service initiatives and other programs to assure continuing revenue from long-life products.

Job Requirements

Job Requirements:

  • Bachelor’s degree or equivalent, preferably in Business, Digital Systems, Software/Electrical Engineering or Product Management is required.
  • Minimum of 7 years of experience in combination of technology sales and product management is required. Will consider a minimum of 10 years of experience in lieu of degree.
  • Experience with marketing sales campaigns and new product launches.
  • Demonstrated program/project management skills
  • Excellent verbal and written communication skills that can transcend all levels of the business, including empathy for the end-user
  • Ability to manage deadlines and complexity and to think and problem solve analytically and creatively
  • Teamwork orientation: ability to work collaboratively with cross-functional teams
  • Leadership, collaboration, negotiating skills and strategy development; business acumen and experience in business case development
  • Advanced knowledge of computer software; demonstrated competence with spreadsheets, database applications, and presentations
  • Knowledge in selling and promoting Software as a Service (SaaS) is a plus.
  • Working conditions: Typical office environment: Ability to wear all Personal Protective Equipment (P.P.E.) when required.
  • Must be able to travel up to 50% of the time – required.

*Welbilt, Inc. provides the world’s top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of 12 award-winning product brands includes Cleveland™, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Manitowoc®, Merco®, Merrychef® and Multiplex®. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida, supported by over 5,400 employees and operating 21 manufacturing facilities throughout the Americas, Europe and Asia, we sell through a global network of over 5,000 distributors and dealers in over 100 countries. For more information, visit

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace.  All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.