Regional Technical Manager - France m / f / d in France at Welbilt

Date Posted: 6/23/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    France
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/23/2019

Job Description

Position Summary

Responsible for the aftersales service delivery for all foodservice products (Cooking primarily but multi-brand capable) in the defined EMEA sub region, including spare parts sales, service contracts, warranty service, technical support and training.  Responsible for service cost management for the sub region.  Providing support for the sales teams, global chains and key accounts.  Auditing, arranging and conducting service training the Factory Authorised Servicer network. Reporting on all field issues with the installed base and project managing reworks and containment actions. Management of the service delivery and reporting for all customer field trials in the sub region.   Assisting with the management and development of aftermarket systems and networks for Welbilt KitchenCare in the sub region.

Key Tasks and Responsibilities

1.          Directing all aftersales service delivery activities across the sub-region and reports on activities and issues to the EMEA KitchenCare and Sub-Regional management teams

2.          FAS network development and supervision including auditing, training and technical support on an ongoing basis.  Promote the MTW safety culture and approach with service partners authorised by the business, include safety review as an agenda point on all formal BR meetings.  Ensure that all service partners conform to local service regulations and best working practices

3.          Provide Global Chain and Key Account support on an on-going and project basis

4.          Maintain a strong technical link and communication chain to the EMEA KitchenCare regional technical support function on a continuous basis to ensure effective bi-directional flow of information

5.          Manage the warranty claim processing function in the sub region, ensuring that costs are within budgeted levels.  Review and resolve escalated service partner service claims in line with KitchenCare EMEA policy

6.          Support of new product development and customer evaluation trials by providing feedback, field trial evaluations and generating rollout plans to cover training and spare parts supply

7.          Project manage the investigation and resolution of issues with existing products installed in the region

8.          Assist in the planning, development and management of Welbilt Foodservice aftermarket systems in the EMEA Region

Job Requirements


Major Accountability


•           FAS Network Management


•           Provision of Technical Training and Support on Cooking products across all brands


•           Spare Parts sales and stock overview to budgeted levels


•           Warranty claim management and escalation  


•           Support global and regional chains on trials, rollouts, technical escalations and resolution, reworks and upgrade programmes



Specialized Skills, Experience, Software and/or Equipment used to perform the job:


Assist in the planning, development and management of Welbilt aftermarket systems in the EMEA Region Assist in the planning, development and management of Welbilt aftermarket systems in the EMEA Region



Language(s):


Spanish, Italian and English



Person Specification:


•           Ability to communicate clearly and persuasively both verbally and in writing as well as deliver presentations to customers, colleagues and sub-ordinates.


•           Team player and positive contributor to the organisational and operational service development within the region.


•           Commercially aware and ability to balance cost and revenue business drivers with a high level of customer service


•           Flexible and prepared to go the extra mile to support our customers and our business.


•           A self-starter able to work on own initiative with minimal supervision


•           Resilient character able to work under pressure and deliver against tight deadlines



Background/previous experience:


•           Ideally have knowledge of the commercial catering and / or hospitality sectors


•           Have worked in an engineering discipline for a capital equipment manufacturer or with large chains or franchised organisations


•           Experienced Trainer capable of delivering a full technical training course in a classroom and workshop environment


•           International travel in Europe, Africa and Middle East


•           Ideally electrically qualified to national standard, gas qualified would also be a bonus 



Previous Industries/companies:


•           Commercial Catering


•           Engineering - ideally in a field service discipline


•           Electrical / Gas service


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