Product & Service Specialist in Singapore at Welbilt

Date Posted: 3/16/2020

Job Snapshot

Job Description

Job Responsibilities:-

  • Create step by step implementation plan (ensure scalability) together with the relevant stakeholders to prepare for sales intro presentation, demo, drink setting, sign off, customer testing including follow up protocol and implementation checklist

  • Lead investigations and problem-solving activities for customers' problems and ensuring timely and high-quality communication to customers;  This involves attending service calls in the field and supporting service repairs

  • Ensure a professional handling of customer complaints and incidents according to set procedures.

  • Responsible to develop, implement and maintain service management system, auditing of service partners and perform effective warranty administration of Crem products

  • Planning and follow up of training plans for service partners and customers

  • Involvement in the development process (C2C) necessary when required

  • Develop, implement and maintain technical support programs for service partners and customers

  • Produce written statements to customers such as service bulletins and communicate such when required

  • Provide failure analysis of technical and product issues to engineering, product management and related departments

  • Support in yearly budget preparation for the Crem business on the assigned markets

  • Ensure good execution & coordination of installations, preventive maintenance, service orders and help desk activities

  • Prepare required material for technical matters as part of customer meetings to support sales

Job Requirements

Job Requirements:-

  • Minimum Degree in Engineering discipline

  • Minimum of 8 years of relevant experience

  • Fluent English communication skill in written & oral

  • Dynamic and possess with service orientated mindset, hands-on ability to fix issues

  • The ability to work independently on multiple projects in a fast-paced environment is required.

  • High level of attention to details and accuracy of work required