Manager Territory Network Service in Jeffersonville, IN at Welbilt

Date Posted: 4/12/2021

Job Snapshot

Job Description

If you’re experienced in providing extraordinary technical support and solving customer issues, then you could be our next Service Network Territory Manager with Welbilt.*

We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers’ Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As Service Network Territory Manager, this person will be responsible for ensuring aftersales support for the Company’s complete equipment portfolio for an assigned territory. Incumbent will identify gaps in available service support in the region and research potential Factory Authorized Servicers (FASs) and assess those candidates against the needs for servicing company products.  Additional responsibilities include identifying the performance levels of our service partners, recommending improvement opportunities, and identifying the resolving conflicts between service partners, customers and/or the company brands.

Reporting directly to the Director of Technical Services; this position is located in Jeffersonville, IN, Mount Pleasant, MI or may be located remotely.

 Major Accountabilities:

  • Ensure adequate service coverage for all brands in the assigned territory.
  • Manage Factory Authorized Servicer (FAS) performance
  • Support each brand’s field service needs.
  • Support Corporate Key Account service programs and needs.

Essential Job Functions:

  • Manages FAS performance through contacts with service providers, customers, and brand managers.
  • Identifies specific Issues between customers, service providers and brands, and coordinates issue resolution.
  • Assesses coverage and quality of service performance; modifies/adds/removes FASs, as required to maximize service support.
  • Supports Key Account programs and management.
  • Provides territory analysis of coverage and performance identifying and reporting areas of need for service.
  • Ensures adherence to company policies and procedures.

Job Requirements

Qualifications:

  • Bachelor’s degree preferably in Business, Engineering or related field and a minimum of four years previous experience in Business Development, Sales or Technical field with external contact responsibilities.  Will consider eight years of previous experience in Business Development, Sales or Technical field with external contact responsibilities, in lieu of education.
  • Must be comfortable with group presentations
  • Effective time management, working with minimal direct supervision
  • Fundamental software applications skills including Microsoft Office (Excel, Word, PowerPoint), Salesforce
  • Good verbal and written communication skills
  • Demonstrated problem-solving and problem resolution skills
  • Effective interaction with all levels of management, staff, customers and service providers.
  • Domestic travel time up to 75%.

*Welbilt KitchenCare is our promise to understand, meet and exceed the expectations of our customers for the lifetime of their business - ensuring they can operate with confidence and agility, day in and day out. KitchenCare starts with evaluation of operating needs, expands when equipment arrives on-site and continues for the lifecycle of the operation. Just a phone call away, our team is on hand 24/7 to support our customers in choosing the right products and delivering a customizable level of service from our portfolio. Through KitchenCare, we empower each customer to manage their Welbilt equipment and their operation for a one-of-a kind lifetime experience in collaboration with Welbilt, delivering Performance for a lifetime.  KitchenCare is a division of Welbilt, Inc.

Welbilt, Inc. provides the world’s top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of 12 award-winning product brands includes Cleveland™, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Manitowoc®, Merco®, Merrychef® and Multiplex®. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida, supported by over 5,400 employees and operating 21 manufacturing facilities throughout the Americas, Europe and Asia, we sell through a global network of over 5,000 distributors and dealers in over 100 countries. For more information, visit www.welbilt.com.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace.  All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.