Field Service Spec II in Singapore at Welbilt

Date Posted: 3/23/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Singapore
  • Job Type:
  • Experience:
    At least 8 year(s)
  • Date Posted:
    3/23/2021

Job Description

Welbilt Asia Pacific, a division of Welbilt Inc., designs, manufactures and supplies best-in-class food and beverage equipment for the global foodservice market. We offer customers unparalleled operator and patron insights, collaborative kitchen solutions, culinary expertise and world-class implementation support and service, whether locations are around the corner or across the globe. With operations in the Americas, Europe and Asia, the company has a portfolio of best-in-class brands including Cleveland, Convotherm®, Delfield®, Frymaster®, Garland®, Kolpak®, Kysor Panel Systems®, Lincoln, Manitowoc® Ice, Merco®, Multiplex®, Merrychef®, Servend® and Manitowoc® Beverage Systems.

Job Requirements

Job Responsibilities: -

  • Interact with customers and translate their needs into product/system specific settings within machine boundaries.
  • Create, validate and release customer specific settings, parameters and recipes.
  • Perform product presentations for customer, reach sign-off and acceptance of developed product.
  • Ensure that customers and service partners are provided with excellent technical support and advice on Crem products and services.
  • Lead investigations and problem-solving activities for customers' problems and ensuring timely and high-quality communication to customers. This involves attending service calls in the field and supporting service repairs.
  • Ensure a professional handling of customer complaints and incidents according to set procedures.
  • Responsible to develop, implement and maintain service management system, auditing of service partners and perform effective warranty administration of Crem products.
  • Planning and follow up of training plans for service partners and customers.
  • Involvement in the development process (C2C) necessary when required.
  • Develop, implement and maintain technical support programs for service partners and customers.
  • Produce written statements to customers such as service bulletins and communicate such when required.
  • Provide failure analysis of technical and product issues to engineering, product management and related departments.
  • Support in yearly budget preparation for the Crem business on the assigned markets.
  • Ensure good execution & coordination of installations, preventive maintenance, service orders and help desk activities.
  • Prepare required material for technical matters as part of customer meetings to support sales.

Job Requirements: -

  • Minimum Degree in Engineering discipline
  • Minimum of 8 years of relevant experience
  • Fluent English communication skill in written & oral
  • Able to use all Microsoft applications (with good excel skills)
  • ERP System knowledge
  • Dynamic and possess with service orientated mindset, hands-on ability to fix issues
  • Presentation skills
  • The ability to work independently on multiple projects in a fast-paced environment is required.
  • High level of attention to details and accuracy of work required
  • Experience working in technical support teams, ideally in product management, field services environment.
  • Experience in the coffee industry / foodservice products is a plus.