Customer Service Rep in Jeffersonville, IN at Welbilt

Date Posted: 6/10/2019

Job Snapshot

Job Description

Look no further – you could be our next Customer Service Representative at Welbilt’s KitchenCare* facility.

 

As a Customer Service Representative – you will be responsible for entering, monitoring and tracking customer purchase orders. Processing debit/credit memos, maintaining order information filing system, and provides knowledgeable support for assigned products.  Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues. May train or mentor lower level CSRs.

 

Reporting directly to the Customer Service Supervisor; this position is located in Jeffersonville IN.


We put the 'fast' in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the 'rocks' in signature cocktails. Be part of an industry that touches every life. Advance your career with the leader in foodservice innovation!

    Essential Job Functions:
  • Entering, monitoring and tracking of customer purchase orders.
  • Process debit/credit memos. 

  • Maintain order information filing system.
  • Providing knowledgeable customer support for assigned products and services.

  • Resolves routine and basic problems and communicates solution or requested information to the customer.

  • Analyzes customer service needs and refers to other service or technical departments for follow up as needed.

  • May promote products/services, but does not have a sales quota.

  • Training/mentoring lower level CSR's.

  • Communicates information that requires little explanation or interpretation.


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Job Requirements

Job Requirements:

  • High School Diploma; with a minimum of one year of experience in product or customer service is required.
  • Intermediate computer skills required.
  • Familiar and able to work with Microsoft Office programs.
  • Excellent interpersonal and communication skills.
  • Basic planning and problem solving/analytical skills
  • Ability to use multi-line telephone, computer, printer, copy machine.
  • Accurate, detail oriented and organized.
  • Outgoing and engaging personality.
  • Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events

* Welbilt KitchenCare is our promise to understand, meet and exceed expectations of our customers for the lifetime of their business. KitchenCare starts with evaluation of operating needs, expands when equipment arrives on-site and continues for the lifecycle of the operation. We support our customers in choosing the right products and delivering a customizable level of service from our portfolio. Through KitchenCare, we empower each customer to manage their Welbilt Foodservice equipment and their operation for a one-of-a kind lifetime experience in collaboration with Welbilt, delivering Performance for a lifetime.  Welbilt KitchenCare is a division of Welbilt, Inc