Customer Service Rep II in Mount Pleasant, MI at Welbilt

Date Posted: 4/6/2021

Job Snapshot

Job Description

Why Welbilt?  That's easy... we're not your typical manufacturing company.  We're building the industry's most incredible foodservice equipment; we’re thinking outside the box to work smarter, not harder through Lean/Six Sigma methodologies; and we’re bringing innovation to life each and every day with the industry's most talented workforce.  Check out our opening at Welbilt’ s Delfield facility*today!

We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers’ Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As a Customer Service Representative, you will be responsible to enter, monitor and track customer purchase orders, process debit/credit memos, maintain order information filing system, and provide knowledgeable support for assigned products.  Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues.

Reporting directly to the Customer Service Manager this position is based in Mt. Pleasant, Michigan.

Major Accountability:

  • Entering, monitoring and tracking of customer purchase orders
  • Processing debit/credit memos
  • Maintaining order information filing system
  • Providing knowledgeable customer support for assigned products and services. 

Key Tasks & Responsibilities:

  • Responds to customer inquiries by telephone or email to provide non-technical problem resolution.
  • Resolves routine and basic problems and communicates solution or requested information to the customer.
  • Analyzes customer service needs and refers to other service or technical departments for follow up as needed.
  • May utilize a customer relationship application or database to record activities and research product information.
  • Uses a computerized system to gather information and confirm sales prompted by incoming calls.
  • May promote products/services but does not have a sales quota.
  • Work is routine or follows standard procedures.
  • Communicates information that requires little explanation or interpretation.
  • Train or mentor less experienced CSRs.

Job Requirements

  • High School Diploma or equivalent
  • A minimum of 1-3 years’ experience required.
  • Proficient in Microsoft Office
  • Customer oriented; capable of effectively dealing with all levels of internal and external contacts
  • Effective communications and interpersonal skills
  • Basic planning and problem solving/analytical skills
  • Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events

*The Delfield Company in Mt. Pleasant, Michigan manufactures world class product brands such as Delfield® and Multiplex®. Products include prep tables, worktop refrigeration, refrigerated equipment stands, mobile serving lines, custom refrigeration, frozen beverage dispensing equipment.  The facility in Mt. Pleasant is a division of Welbilt, Inc.

Welbilt, Inc. provides the world’s top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of 12 award-winning product brands includes Cleveland™, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Manitowoc®, Merco®, Merrychef® and Multiplex®. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida, supported by over 5,400 employees and operating 21 manufacturing facilities throughout the Americas, Europe and Asia, we sell through a global network of over 5,000 distributors and dealers in over 100 countries. For more information, visit

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace.  All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.


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